Services
AI Tool Cleanup
Fix unreliable AI tools, chatbots, agents, and automations that worked in demos but fail in real business use.
When AI worked in the demo but not in production
You tried an AI chatbot, agent, or automation workflow. It looked great in a sales call. In real use, answers are wrong, workflows break on edge cases, or nobody trusts the output enough to depend on it.
What I do
- Separate hype from what the tool can reliably do today
- Fix prompt chains, guardrails, fallbacks, and human handoff points
- Connect AI steps to real data sources instead of hallucinated context
- Make outputs auditable so your team can verify before acting
Typical outcomes
- AI workflows your team can actually depend on
- Clear boundaries on what is automated vs. what needs a human
- Less time spent debugging mysterious agent failures
Frequently asked questions
Why do AI automation projects fail?
Usually because the workflow was never designed for real edge cases, outputs are not auditable, or the tool was connected to systems it cannot reliably read from. Cleanup focuses on making the workflow dependable.
Do you build from scratch or fix existing software?
Both, but I usually start by fixing and stabilizing what you already have. A full rebuild is only recommended when the existing system genuinely cannot support the business.
Can you work with our current tools?
Yes. Most engagements connect tools you already use — Shopify, Etsy, CRMs, spreadsheets, Airtable, Zapier, Make, accounting software, shipping tools, and custom APIs.
Can you work with our agency on client projects?
Yes. Agencies use me as a white-label or named technical partner for backend systems, integrations, automation, and infrastructure their team does not build in-house.
Do you build websites?
Yes — for companies of any size. That includes new sites, redesigns, ecommerce storefronts, and sites connected to CRMs, booking tools, and internal systems. I also fix broken or outdated websites when a rebuild is not the right first step.
Do you work hourly or fixed-price?
Audits and fix sprints are usually fixed-price after a short scoping conversation. Ongoing support is monthly. Hourly is available for small advisory work when it makes sense.
Can you help with AI tools and automations?
Yes — especially when an AI tool worked in a demo but fails in real use. I focus on making workflows reliable, auditable, and maintainable.
Can you support the system after launch?
Yes. Ongoing Website & Systems Support covers fixes, updates, small improvements, and adapting to vendor or API changes as your business evolves.
Do you work with local businesses and remotely?
Both. Based in Durham Region, Ontario. Most work is remote with clear documentation. On-site discovery is available when it helps.
What does a free website review include?
A practical look at your mobile experience, local search basics, contact forms, tracking, and obvious places where inquiries get lost — with clear next steps. Free for local businesses in Durham Region.
Do you only do websites, or software too?
Both. Many local clients start with a website or contact-flow fix. Growing teams and agencies often need software rescue, automation, and integrations — same partner, different entry point.
Who is Blachn.io Software Services for?
Businesses that need one technical partner for their website, software, automations, and support — without hiring a full engineering team or juggling multiple freelancers.