Business Process Automation

Reduce manual admin work, spreadsheets, copy-paste, and repetitive operations without replacing everything you already use.

When manual work is quietly eating your week

Your team spends hours moving data between tools, updating spreadsheets, and chasing tasks that should run on their own. The work gets done, but it doesn’t scale, and every handoff is a chance for something to slip.

The goal here is to automate the busywork without ripping out the tools you already know. I map how the work really happens, then remove the friction one high-value step at a time.

What’s involved

Map the real workflow rather than the tidy version drawn on a whiteboard
Automate the highest-friction steps first, where the time savings are obvious
Connect the tools you already pay for — CRM, accounting, ecommerce, email
Leave clear documentation so your team understands what now runs automatically

What you’ll need from your side

A walkthrough of the process you want to automate, ideally shown live
Access to the tools involved and permission to connect them
One person who can confirm the automated steps match the real rules

What you get

Hours of weekly admin work removed or reduced
Fewer copy-paste errors between systems
A documented, dependable workflow you can extend as the business grows

Automation projects start from CA$5,000, scoped to the specific workflows after a short review.

Where to start

A Business Systems Audit (CA$1,500) is the clearest first step — it identifies which manual work is worth automating and in what order. Not sure yet? A free Business Systems Review is a good way to sanity-check whether automation will pay off for you.

Frequently asked questions

Do you build from scratch or fix existing software?

Both, but I usually start by fixing and stabilizing what you already have. A full rebuild is only recommended when the existing system genuinely cannot support the business.

Can you work with our current tools?

Yes. Most engagements connect tools you already use — Shopify, Etsy, CRMs, spreadsheets, Airtable, Zapier, Make, accounting software, shipping tools, and custom APIs.

Can you work with our agency on client projects?

Yes. Agencies use me as a white-label or named technical partner for backend systems, integrations, automation, and infrastructure their team does not build in-house.

Do you build websites?

Yes — for companies of any size. That includes new sites, redesigns, ecommerce storefronts, and sites connected to CRMs, booking tools, and internal systems. I also fix broken or outdated websites when a rebuild is not the right first step.

Do you work hourly or fixed-price?

Audits and fix sprints are usually fixed-price after a short scoping conversation. Ongoing support is monthly. Hourly is available for small advisory work when it makes sense.

Can you help with AI tools and automations?

Yes — especially when an AI tool worked in a demo but fails in real use. I focus on making workflows reliable, auditable, and maintainable.

Can you support the system after launch?

Yes. Ongoing Website & Systems Support covers fixes, updates, small improvements, and adapting to vendor or API changes as your business evolves.

Do you work with local businesses and remotely?

Both. Based in Durham Region, Ontario. Most work is remote with clear documentation. On-site discovery is available when it helps.

What does a free website review include?

A practical look at your mobile experience, local search basics, contact forms, tracking, and obvious places where inquiries get lost — with clear next steps. Free for local businesses in Durham Region.

Do you only do websites, or software too?

Both. Many local clients start with a website or contact-flow fix. Growing teams and agencies often need software rescue, automation, and integrations — same partner, different entry point.

Who is Blachn.io Software Services for?

Businesses that want one developer for their website, software, automation, and support — instead of hiring a full engineering team or juggling multiple freelancers.